Service Desk Analyst

Australia Post is looking for a Service Desk Analyst to join the team. This is a newly created role, and you will have real scope to shape how it works from the first month.

About the role

This is a contract/temp position based in Melbourne, VIC. You will report to the team lead and work alongside a group of people who take pride in doing the basics well.

What you’ll be doing

• Build strong working relationships with internal and external stakeholders
• Work with your team lead to plan the week and flag risks early
• Deliver day-to-day work to a consistently high standard, with clear handover notes
• Report on progress and outcomes to the relevant manager
• Contribute to continuous improvement — we act on good ideas quickly

What we’re looking for

• Relevant qualification or trade certification where the role requires it
• Australian working rights
• Clear written and verbal communication skills
• Attention to detail and a genuine sense of ownership
• Relevant experience in a similar role, or demonstrated equivalent capability

What you’ll get

• A salary in the range of $122,000 – $159,000 per year
• Discounted health insurance and gym memberships
• Above-market superannuation and salary packaging options
• Employee assistance program available to you and your household
• Paid parental leave and return-to-work support

How to apply

If this sounds like the right next step, we would love to hear from you. Apply with your resume and a short cover letter telling us why this Service Desk Analyst role suits you. Australia Post is an equal opportunity employer and welcomes applications from all backgrounds.

Australia Post is committed to a workplace where everyone is safe, respected and able to do their best work.