Customer Experience Team Leader
This is a great chance for a Customer Experience Team Leader to step into a role with genuine progression. Coles Group promotes from within and invests in training.
About the role
This is a casual/vacation position based in Sydney, NSW. You will report to the team lead and work alongside a group of people who take pride in doing the basics well.
What you’ll be doing
- Deliver day-to-day work to a consistently high standard, with clear handover notes
- Keep records accurate and up to date in our systems
- Report on progress and outcomes to the relevant manager
- Work with your team lead to plan the week and flag risks early
- Support onboarding and mentoring of new team members
What we’re looking for
- Comfort working in a small, fast-moving team
- Relevant qualification or trade certification where the role requires it
- Relevant experience in a similar role, or demonstrated equivalent capability
- A current driver’s licence (preferred, not essential for all locations)
- Attention to detail and a genuine sense of ownership
What you’ll get
- A salary in the range of $49 – $54 per hour
- Structured onboarding with a buddy for your first three months
- Paid parental leave and return-to-work support
- Employee assistance program available to you and your household
- Extra paid day off for your birthday
How to apply
Applications are being reviewed as they arrive, so don’t wait to apply. For a confidential discussion about the Customer Experience Team Leader position, apply now and our team will be in touch. Coles Group values diversity and inclusion in everything we do.
Coles Group is committed to a workplace where everyone is safe, respected and able to do their best work.
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